CPaaS Cloud PBX
Solution
The CPaaS Cloud PBX solution is a cloud-based, modular Call Management System designed to replace the traditional PABX systems of our customers. We provide a user-friendly, web-based complete telephony system for users to manage their workflows.
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Our scalable solution involves Auto Attendant, Phone System components providing basic functions such as multi-layered call flows, call transfer, call forwarding, call-pickup, missed call notification, voicemail, BLF,... and integration with third-party software using a modern microservices architecture.
Compliance and Security
All calls are recorded for regulation and compliance purposes.
Cost & Time Efficient
Saves cost and time on server maintenance and equipment upgrades. Provisioning and setup is quick and simple via a user-friendly web interface.
Scalability
Allows businesses to easily scale up or down in proportion to business requirements.
Real-time Monitoring
The system gives users access to real-time statistics and monitoring of all the activities in the PBX. Call logs & reports can easily be extracted, call recordings can be played back right away.
Flexibility
Cloud PBX empowers users to connect from anywhere and everywhere, using any VoIP device of their choice.
Integration
The system allows for customized or out-of-the-box integrations with third-party softwares to fulfill more advanced workflows as required.
Main Features
Virtual Receptionist
Direct customers easily through your Virtual Receptionist
Incoming Call Filtering
Set advanced rules that provide special handling for calls with specific information (caller, date,...)
Time-dependent call handling
Set up different incoming call rules for different times of the day, including office hours, after office hours, or even public holidays
Simultaneous Ring
The work phone, mobile phone, and home phone can all ring simultaneously when you receive a call.
Call Group
Allow calls to be forwarded to multiple users at once which will ring simultaneously
Caller ID Control
Support making anonymous calls or choosing any assigned numbers as a Caller ID.
Role-based Access Control
Different roles will have different permissions to access configuration and organization data
Call Recording
Allow automatically recording all incoming and outgoing calls - or doing it on demand
Auto Attendant
Unlimited layers of automated phone attendants with multiple supported languages and accents
Team Chat
A clean and simple messaging service that brings all your communications to one place without the complexity and confusing features
Busy Lamp Field
Allow operators to view their users' status (e.g., busy or available) from their IP Phones
Music & Message On Hold
Create fun and interesting on-hold experiences for your callers by uploading your music or messages.
3 Way Conference Calls
By simply selecting a button on your phone you can quickly add another caller to the conversation
Integrable with third parties
We support integrating with MS Teams, Freshdesk, and Zendesk,...