CPaaS Auto Attendant

It is an agile solution for users to instantly set up a professional virtual hotline with customized auto attendants and extensions. 

Allows users to greet customers with personalized messages and manage service requests efficiently by creating a multi-layered IVR (Interactive Voice Response) menu with specific call flows and conditions.
 

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Upgrade company image

A polished Auto Attendant greeting gives your company an immediate professional veneer. 

Reduce operational cost

It is a fantastic way for organizations to save money while still directing callers in the right direction - all without necessary onboarding time.

Consistent quality of service

It offers a consistent and uniform experience to your customers with or without supervision.

24/7 call handling

It is possible to handle calls easily and effectively 24 hours a day & 7 days a week.

Faster call handling

A well-structured Auto Attendant will make sure your caller will reach the appropriate party faster.

Main Features

Unlimited layers of automated phone attendant

Multiple supported languages and accents for TTS (text-to-speech) function

Set advanced rules that provide special handling for calls with specific information such as caller ID, date & time,...

Integrable with third party (e.g. Webhook)

Call hunting : Ring queue and Ring group

Multiple international DID numbers from 60+ countries

Stage Inbound Callers To Departments With On Hold Messaging Features

Office hours and Holiday customization

Related Resources

Product Deck

Understand what the CPaaS Auto Attendant Solution is and their capabilities while providing success stories for illustration

Product Spec

Understand how the CPaaS Auto Attendant Solution works, product’s construction, what it’s used for, how it works, and more

Admin Guide

This deck aims to support the customer's owner/admins to understand how to use the CPaaS Auto Attendant

Knowledge Base

This wiki provides detailed instruction on how to use Auto Attendant as the customers' owner/admins