CPaaS Auto Attendant
It is an agile solution for users to instantly set up a professional virtual hotline with customized auto attendants and extensions.
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Allows users to greet customers with personalized messages and manage service requests efficiently by creating a multi-layered IVR (Interactive Voice Response) menu with specific call flows and conditions.
Upgrade company image
A polished Auto Attendant greeting gives your company an immediate professional veneer.
Reduce operational cost
It is a fantastic way for organizations to save money while still directing callers in the right direction - all without necessary onboarding time.
Consistent quality of service
It offers a consistent and uniform experience to your customers with or without supervision.
24/7 call handling
It is possible to handle calls easily and effectively 24 hours a day & 7 days a week.
Faster call handling
A well-structured Auto Attendant will make sure your caller will reach the appropriate party faster.
Main Features
Unlimited layers of automated phone attendant
Multiple supported languages and accents for TTS (text-to-speech) function
Set advanced rules that provide special handling for calls with specific information such as caller ID, date & time,...
Integrable with third party (e.g. Webhook)
Call hunting : Ring queue and Ring group
Multiple international DID numbers from 60+ countries
Stage Inbound Callers To Departments With On Hold Messaging Features
Office hours and Holiday customization