Wood Panel

Documents

Explore a topic in-depth through the decks & documents or learn go-to-market strategies, close more deals, and delight your customers.

Certified Documents

Documents that are certified have been certified by partners and are ready to be used for customer presenations.

CPaaS MS Teams Direct Routing Overview Deck

CPaaS MS Teams Direct Routing enables businesses to make and receive PSTN calls to/from regular telephone number (Fixed/Mobile) using the MS Teams App.​

CPaaS MS Teams Direct Routing Proposal Template

This is CPaaS MS Teams Direct Routing Proposal Template for the partners who want to sell our CPaaS MS Teams Direct Routing to their end-customers.

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Explore an app through generic product decks or guides.

MS Teams Call Queue &

Auto Attendant Deck

This deck aims to support users to understand the MS Teams Call Queue & Auto-attendant capabilities as well as how to configure the incoming call flow as required. 

CPaaS Microsoft Teams Direct Routing - Admin Guide

This deck aims to provide partners with detailed instructions on how to integrate Microsoft Teams with CPaaS Microsoft Teams Direct Routing.

MS Teams Call Queue &

Auto Attendant Deck

This deck aims to support users to understand the MS Teams Call Queue & Auto-attendant capabilities as well as how to configure the incoming call flow as required. 

CPaaS Microsoft Teams Direct Routing - Admin Guide

This deck aims to provide partners with detailed instructions on how to integrate Microsoft Teams with CPaaS Microsoft Teams Direct Routing.

Microsoft Teams -

End-user Guide

This deck aims to provide partners with detailed instructions on how the end-users use Microsoft Teams with CPaaS Microsoft Teams Direct Routing Call Services

CPaaS Standard Provisioning

Deck

This deck aims to provide partners a standardized process of provisioning services on the CPaaS portal.

Call Center Solution Product Deck

This deck aims to support users to understand how the Call Center works and its capabilities while providing specific use cases for illustration.

CPaaS Solution - General Portal Settings - Admin Guide

This deck aims to support users to understand how to use the CPaaS portal.

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Explore more product documents through generic product decks and guides. 

CPaaS Phone System - Admin Guide

This deck aims to support the customer owner/admins to understand how to use the CPaaS Phone System.

CPaaS Phone System - End-user Guide

This deck aims to support the customer end-users/members to understand how to use the CPaaS Phone System.

CPaaS Auto-attendant - Admin Guide

This deck aims to support the customer owner/admins to understand how to use the CPaaS Auto-attendant.