Documents

Explore a topic in-depth through the decks & documents or learn go-to-market strategies, close more deals, and delight your customers.

Product Deck

These decks aim to support users to understand how our solutions work and their capabilities while providing specific use cases for illustration.

CPaaS MS Teams Direct Routing Overview Deck

CPaaS MS Teams Direct Routing enables businesses to make and receive PSTN calls to/from regular telephone number (Fixed/Mobile) using the MS Teams App.​

CPaaS MS Teams Direct Routing Proposal Template

This is CPaaS MS Teams Direct Routing Proposal Template for the partners who want to sell our CPaaS MS Teams Direct Routing to their end-customers.

Call Center Solution Product Deck

(App Model)

This deck aims to support users to understand how the Call Center works and its capabilities while providing specific use cases for illustration.

Cloud PBX Solution Product Deck

(App Model)

This deck aims to support users to understand how the Cloud PBX Solution works and its capabilities while providing specific use cases for illustration.

CPaaS Microsoft Teams Operator Connect Proposal Template

This is CPaaS MS Teams Operator Connect Proposal Template for the partners who want to sell our CPaaS MS Teams Operator Connect to their end customers.

CPaaS Solution Product Deck

This deck aims to support users to understand how the CPaaS Solution works and its capabilities while providing specific use cases for illustration.

CPaaS Phone System

Product Deck

This deck aims to support users to understand how the CPaaS Phone System Solution works and its capabilities while providing specific use cases for illustration.

CPaaS Cloud PBX Solution 

Product Deck

This deck aims to support users to understand how the CPaaS Cloud PBX Solution works and its capabilities while providing specific use cases for illustration.

CPaaS Contact Center Solution 

Product Deck

This deck aims to support users to understand how the CPaaS Contact Center Solution works and its capabilities while providing specific use cases for illustration.

User Guide

These decks aim to provide users with detailed instructions on how to use our applications

MS Teams Call Queue &

Auto Attendant Deck

This deck aims to support users to understand the MS Teams Call Queue & Auto-attendant capabilities as well as how to configure the incoming call flow as required. 

CPaaS MS Teams Direct Routing - Admin Guide

This deck aims to provide partners with detailed instructions on how to integrate Microsoft Teams with CPaaS Microsoft Teams Direct Routing.

CPaaS MS Teams Operator Connect - Admin Guide

This deck aims to provide partners with detailed instructions on how to integrate Microsoft Teams with CPaaS Microsoft Teams Operator Connect.

Microsoft Teams -

End-user Guide

This deck aims to provide partners with detailed instructions on how the end-users use Microsoft Teams with CPaaS Microsoft Teams Call Services

CPaaS Phone System

- Admin Guide

This deck aims to support the customer owner/admins to understand how to use the CPaaS Phone System.

CPaaS Phone System - End-user Guide

This deck aims to support the customer end-users/members to understand how to use the CPaaS Phone System.

CPaaS Standard Provisioning Deck

This deck aims to provide partners a standardized process of provisioning services on the CPaaS portal.

CPaaS Auto-attendant - Admin Guide

This deck aims to support the customer owner/admins to understand how to use the CPaaS Auto-attendant.

CPaaS General Portal Settings - Admin Guide (License Model)

This deck aims to support users to understand how to use the CPaaS portal.

CPaaS Portal General Settings - Admin Guide (App Model)

This deck aims to provide partners a standardized process of provisioning services on the CPaaS portal.

More...

Explore more product documents through generic product decks and guides. 

Troubleshooting Guideline

(License Model)

This spreadsheet provides detailed instruction for partners' support team to troubleshoot when facing issues with our products

Troubleshooting Guideline

(App Model)

This spreadsheet provides detailed instruction for partners' support team to troubleshoot when facing issues with our products

CPaaS Developer Guide

This deck aims to support the customer owner/admins to understand how to use the CPaaS Developer tools.

CPaaS Contact Center - Supervisor Guide

This deck aims to support the customer supervisors to understand how to use the CPaaS Contact Center.

CPaaS Contact Center - Agent Guide

This deck aims to support the customer agents to understand how to use the CPaaS Contact Center.

Explore more product documents through generic product decks and guides