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VOIP Foundation Course 

Module 3 - Issues - How to identify and resolve - troubleshooting 

About This Course

Introduction - Course Overview

Welcome to this VOIP Course! This course covers the foundation of VOIP, and should provide you with a working knowledge of the protocol that can be applied in everyday work life.

This training is for people who need to understand VoIP technology. IT managers, technical sales/marketing personnel, consultants, network designers and engineers, product design engineers developing integrated-services products, telecom technicians and managers integrating PBX services within data networks, and systems administrators who will manage a converged network would benefit from this course.

Learning Objectives/Outcomes

  • After completing the VOIP Foundation Course - Module 3, learners will be able to identify some common issues with VOIP and how to troubleshoot them.


  • Module 3: Issues - How to identify and resolve - troubleshooting 

    • How to Identify problems

    • Troubleshooting Process

    • Common Problems & Resolution

      • ​Incoming calls

      • Outgoing calls

      • Caller ID issue

      • Call dropped issue

      • Voice quality issue

  • Assessment - 7 Questions (14 points)

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