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VOIP Foundation Course 

Module 1 - Introduction to VoIP and Terminologies

About This Course

Introduction - Course Overview

Welcome to this VOIP Course! This course covers the foundation of VOIP, and should provide you with a working knowledge of the protocol that can be applied in everyday work life.

This training is for people who need to understand VoIP technology. IT managers, technical sales/marketing personnel, consultants, network designers and engineers, product design engineers developing integrated-services products, telecom technicians and managers integrating PBX services within data networks, and systems administrators who will manage a converged network would benefit from this course.

Learning Objectives/Outcomes

  • After completing the VOIP Foundation Course - Module 1, learners will have foundation knowledge for the SIP technology that B3Networks use


  • Module 1: Introduction to VoIP and Terminologies

    • What is VoIP

    • How does a VoIP Phone System work

    • Top Technical VoIP Terms

    • Top VoIP Phone System Features

    • Pros & Cons of Voice over IP

    • Use cases of the system to support customers 

  • Assessment - 7 Questions (10 points)

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