Work Desk

CPaaS MS Teams
Direct Routing Course 

Product Foundation & Basic Sales

Certification Available

About This Course

Introduction - Course Overview

This course is designed for anyone who wants to have a better understanding of CPaaS MS Teams Direct Routing in the CPaaS Platform as well as a general knowledge of MS Teams with a phone system. Within this course, you will be equipped with all the fundamentals you need to know, in one place, simplified and straightforward! Starting from getting a basic overview of the CPaaS MS Teams Direct Routing, the course will take you through regular use cases that apply to this application. Once the basics are mastered, the course teaches you the prerequisites and demonstrates how this actually works. Finally, you will be taken through the setup process, get familiarized with the MS Teams interface, and practice basic call features on it.

Learning Objectives/Outcomes

  • After completing the CPaaS MS Teams Direct Routing course, learners will: 

    • Be able to set up the Connector properly

    • Be able to do basic call functions (make/receive calls) using MS Teams

    • Be able to set up and perform call journey with the below level

  • Standard integration

Note: This course will not cover any advanced MS Teams features and functions. Learners can sign up for the official MS Teams Course to explore at their disposal.

Syllabus

  • Introduction

    • What is CPaaS MS Teams Direct Routing?

    • Common Use Cases

  • Getting Started with CPaaS MS Teams Direct Routing

    • Licensing Requirements

    • How does it work?

  • How to Set up the Connector

    • Setting Up

    • MS Teams Interface and basic features

  • Assessment - 15 Questions

  • Related Articles

    • Materials for Download

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$49 SGD.