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CPaaS MS Teams
Direct Routing Course 

Technical Pre-Sales & Solutioning

Certification Available

About This Course

Introduction - Course Overview

This course is designed for anyone who wants to start selling CPaaS MS Teams Direct Routing as a solution. It's perfect for learners who have completed the CPaaS MS Teams Direct Routing Foundation Course. 

We'll start from the very beginning and touch on the common problem statements coupled with proposed solutions using CPaaS MS Teams Direct Routing. From there, we will move on to the Technical pre-sales part - discuss the value proposition for CPaaS MS Teams Direct Routing, as well as pre-sale requirements. More specifically, we'll take a closer look at some CPaaS MS Teams Direct Routing highlight features so you can gain more confidence in building up various solutions for your customers.

Lastly, we also prepared an Assessment quiz for your own review, as well as a verified certification!

Learning Objectives/Outcomes

  • After completing the course, learners will: 

    • Be able to realize the value proposition of CPaaS MS Teams Direct Routing

    • Be able to determine the Pre-Sales Requirements

    • Be able to propose service solutions involving CPaaS MS Teams Direct Routing


  • Introduction 

    • Problem Statement and Solution 

  • Technical Pre-Sales 

    • Value Proposition of CPaaS MS Teams Direct Routing 

    • Pre-Sales Requirements

  • Solutioning - Highlight features 

    • Microsoft Teams Auto-Attendant & Call Queue

      • Auto Attendant & Call Queue Introduction 
      • Getting Started with Microsoft Teams Auto-Attendant & Call Queue
      • How to set up Microsoft Teams Auto Attendant & Call Queue
    • Microsoft Teams Call Park & Retrieve calls
    • CPaaS History & Call Recording

Earn Your Certification Today

Receive a certificate from B3Networks Academy to verify your achievement and increase your expertise.


Pursue a Verified Certificate to highlight the knowledge and skills you gain.

$49 SGD.

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