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CPaaS Phone System Course 

Product Foundation & Basic Sales

Certification Available

About This Course

Introduction - Course Overview

This course is designed for anyone who wants to start selling CPaaS Phone System as a solution. It's very suitable for complete beginners with zero experience or technical knowledge. Anyone wanting to acquire basic sales information or simply wanting to know more about our product is more than welcome to join. This mini-course covers everything you need to know to start kicking off basic sales in just 3 modules. 

We'll start from the very beginning to introduce the Phone System product, its feature, and its value propositions. From there, we'll dive deeper into the typical call flow of the Phone system, integration as well as common use cases from various industry sectors. To finish off, you will learn the main features of the phone system by watching demonstration videos on 3 interfaces - Mobile, Desktop, and Webphone.

Lastly, a short assessment quiz is prepared at the end of the course for you to review the knowledge and earn a certification after you successfully completed the assessment.

Learning Objectives/Outcomes

  • After completing the CPaaS Phone System course, learners will: 

    • Get well acquainted with Phone System

    • Be able to offer basic sales solutions to customers

    • Become familiar with the Phone System Interface


  • Introduction

    • What is a Phone System?

    • Problem Statement & Solutions

    • Key Features

    • Value Propositions

  • Getting Started with CPaaS Phone System

    • Typical Call Flow

    • Integration

    • Common Use Cases

  • Phone System End-user Demonstration

    • Call Services

      • Desktop Application​

      • Mobile Application

      • WebPhone

      • VoIP Phone/App

    • Chat Services​

      • Mobile Application​

      • Web Portal

  • Assessment - 15 Questions

  • Related Articles

    • Materials for Download

Earn Your Certification Today

Receive a certificate from B3Networks Academy to verify your achievement and increase your expertise.

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Pursue a Verified Certificate to highlight the knowledge and skills you gain.

$49 SGD.

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