About This Course
Introduction - Course Overview
Welcome to this VOIP Course! This course covers the foundation of VOIP, and should provide you with a working knowledge of the protocol that can be applied in everyday work life.
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This training is for people who need to understand VoIP technology. IT managers, technical sales/marketing personnel, consultants, network designers and engineers, product design engineers developing integrated-services products, telecom technicians and managers integrating PBX services within data networks, and systems administrators who will manage a converged network would benefit from this course.
Learning Objectives/Outcomes
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After completing the VOIP Foundation Course - Module 3, learners will be able to identify some common issues with VOIP and how to troubleshoot them.
Syllabus
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Module 3: Issues - How to identify and resolve - troubleshooting
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How to Identify problems
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Troubleshooting Process
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Common Problems & Resolution
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​Incoming calls
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Outgoing calls
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Caller ID issue
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Call dropped issue
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Voice quality issue​
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Assessment - 7 Questions (14 points)